Exchanges Physical printouts
We would issue an exchange if damage occurred during shipping.
IMPORTANT: After we've shipped your order, you will receive a shipping notification with a tracking number. Should there be a problem with your shipment, please get in touch with us within 14 days of purchase or latest, within 48 hours after delivery.
We cannot offer delivery guarantees for items that have arrived after an estimated date (e.g., birthday).
Please, order your items on time. If you are shopping from the United States, we recommend 3 -4 weeks to allow manufacturing and revisions. We generally recommend 4-6 weeks for orders OUTSIDE the USA.
If you have not received your order, please report it to us within 14 days of purchase. We will then file a case with our shipping carrier. This process can take up to 70 business days. Please be patient with us because we have to give the time to the shipping carrier.
We accept returns and exchanges. Contact us within 3 days of delivery. Ship items back within 31 days of delivery.
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: Custom or personalized orders. Perishable products (like food or flowers) and Digital downloads.
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once your order is placed, and we have already started with your artwork, we hope you understand that there cannot be any refunds as time has already been invested in creating your artwork.If we make an exception and accept your cancellation request of purchase, we charge a 35% cancellation administrative fee (minimum $45) of the purchase price.
Please note that once the painting is ready, we will send it to you by email for your approval before we start the printing process. The responsibility for reviewing the design and providing feedback to the seller rests with the buyer. We will ONLY produce the artwork after your approval.
From PicToArt has unlimited time to satisfy its customers. The work applies to the FIRST set of photos uploaded with the order. If further pictures are to be submitted or exchanged after the painting has been created, additional costs will be incurred for the buyer. If the buyer refuses to pay the additional costs for another set of photos, the painting is considered completed with the buyer's first set of photos. We also charge an extra fee for changing backgrounds, colors, clothes, etc. and adding, for example, missing body parts. Please inquire about our reasonable service prices BEFORE the painter begins the painting. If we do not receive instructions on how the painting should be designed, we will design it according to our artist's creativity. A later redesign of the picture and/or a possible repaint is not possible without an additional charge. If the buyer refuses to pay the additional charge, the painting is considered finished. If customers send us multiple photos but don't pay for the "merge photo" service for multiple photos, we will use the first uploaded photo and create a painting of this photo. A later change is not possible without paying for a new painting.
For digital prints
Due to the nature of the product, a refund is not possible.